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LEGAL INFORMATION
Terms and conditions, consumer rights, privacy and personal data processing, and intellectual property.
Last updated: October 17, 2026
This store is operated by Juan David Rivera ("David Rivera Art"), an independent visual artist. Contact: legal@davidriveraart.com. These terms are governed by the laws of the seller's place of establishment; if you purchase as a consumer in the European Union, the United Kingdom, or the United States, you additionally retain all mandatory consumer protections of your country or state of residence — nothing in these terms limits them.
By using this website you agree to these terms. To make a purchase you must be of legal age in your country. All content is protected by copyright. Prices are shown in USD and may change without notice; the price applicable to your order is the one shown at checkout, together with the shipping cost, before you confirm payment. Card payments are charged in Colombian pesos (COP) at the official exchange rate (TRM) shown before you pay; payment is processed by Wompi (Bancolombia) — and PayPal where available — and we never store your card details. After payment you will receive your order confirmation and purchase receipt by email. Delivery: the delivery times shown at checkout are estimates. If we cannot ship your order within the stated time, we will notify you and you may choose to wait or cancel it for a full refund. Physical works are shipped with insurance. We reserve the right to cancel orders in case of obvious pricing errors or suspected fraud, with a full refund.
If you buy as a consumer in Colombia, the Consumer Statute (Law 1480 of 2011) and its regulations apply: · Right of retraction: for distance purchases you may withdraw within five (5) business days of delivery (art. 47). To exercise it, email support@davidriveraart.com within that period. You must return the product in the same condition in which you received it, and the return shipping costs are borne by you. We will refund the amount paid, without deductions or withholdings, within thirty (30) calendar days of the date you exercised the retraction. · Payment reversal: if you paid by credit card, debit card or another electronic payment instrument, you may request a payment reversal if you were a victim of fraud, the transaction was not requested, you did not receive the product, or the product does not match what you ordered or is defective (art. 51 of Law 1480 and Decree 587 of 2016). You must file the complaint with us and notify your payment instrument's issuer within five (5) business days of becoming aware of the situation, and return the product where applicable. · Legal guarantee: our products carry the legal guarantee of quality, suitability and safety. If a work arrives damaged or defective, the remedies described under «Returns, Refunds and Right of Withdrawal» (replacement or refund) apply at no cost to you. · Delivery time: unless otherwise agreed, we deliver your order within thirty (30) calendar days of the purchase at the latest. If we fail to do so, or the product is unavailable, you may terminate the contract and receive a refund of everything you paid, without withholdings or deductions (art. 50). · Requests, complaints and claims (PQR): you may submit them to support@davidriveraart.com; your email is recorded with the date and time of receipt. We reply within fifteen (15) business days. · Consumer protection authority: Superintendencia de Industria y Comercio (SIC) — www.sic.gov.co.
Damaged, defective, wrong, or undelivered works (all countries): we replace or fully refund them at no cost to you. Please report it to support@davidriveraart.com as soon as possible —ideally within 14 days of delivery, or of the estimated delivery date if it never arrived—, attaching photographs of the issue, so we can file a claim with the carrier. This does not limit any legal guarantee granted by the law of your country. In these cases you do not need to return the item unless we ask you to. Colombia: you have a right of retraction within 5 business days of delivery; see «Consumer Rights in Colombia». Right of withdrawal (EU and UK): if you are a consumer in the EU or UK, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason (Directive 2011/83/EU). To exercise it, email support@davidriveraart.com within that period (you may use the withdrawal form below); no return is accepted without prior authorization from us. The refund includes standard outbound delivery and is processed within 14 days. · Fine-art prints: because they are made to order, as a courtesy we process the refund without requiring the physical return of the item. We reserve the right to require its return —at your expense and to our address in Colombia— in cases of repeated or bad-faith use of the right of withdrawal. · Original works: must be returned to our address in Colombia in their original protective packaging, via insured and tracked shipping, with the cost of return borne by you (any import charges triggered by the return are deducted from the refund). The refund is issued once the work is received and inspected; any diminished value from handling beyond what is necessary to inspect it may be deducted. United States and other countries: online purchases are not subject to a legal right of withdrawal for change of mind; except in the EU, the UK and Colombia, returns are accepted only in the damaged, defective, wrong, or undelivered cases described above.
Complete and return this form only if you wish to withdraw from the contract. You may also use any other unequivocal statement sent by email. To: Juan David Rivera («David Rivera Art») — support@davidriveraart.com — I hereby give notice that I withdraw from my contract of sale of the following goods: — Ordered on / received on: — Order number: — Name of consumer: — Address of consumer: — Signature of consumer (only if this form is notified on paper): — Date:
Prices shown at checkout include the artwork and the selected shipping service, but do NOT include import duties, customs fees, or import VAT/taxes that your country may charge when the package enters its territory. These charges are determined and collected by your local customs authority or the carrier, are the buyer's responsibility, and are payable by you upon delivery. Original works ship from Colombia; fine-art prints are produced by our print partner at the facility closest to you, which in many cases (e.g. within the EU or the US) means no import charges apply. If you refuse a shipment and it is returned due to unpaid import charges, non-refundable carrier and customs costs may be deducted from your refund.
Data controller: Juan David Rivera («David Rivera Art»), legal@davidriveraart.com. We collect only what is needed to operate the store: (a) order data — name, email, shipping address, contact phone and purchase history, processed to perform the contract with you (GDPR art. 6.1.b) and retained as long as tax and accounting law requires (if you don't complete payment, the order is cancelled after 48 hours and its data is deleted after 30 days); (b) account data — email and name, processed on the basis of the contract and kept until you delete your account; (c) newsletter — email, processed only with your double opt-in consent (art. 6.1.a), which you can withdraw at any time via the unsubscribe link; (d) technical data — IP address and browser data, processed transiently on the basis of legitimate interest (art. 6.1.f) to protect the site against fraud and abuse. Processors, each bound by data processing agreements: Wompi — Bancolombia (payments), PayPal (international payments, where available), Supabase (database and authentication), Gelato (print fulfillment — receives your name, shipping address and contact phone to produce and deliver prints; the carrier uses the phone only to arrange delivery), Resend (email), Cloudflare (anti-bot verification and file storage), Vercel (hosting and aggregate, cookieless visit analytics), Upstash (request rate limiting against abuse) and Sentry (technical error logging). Some providers are located in the United States; transfers rely on the EU–US Data Privacy Framework and/or Standard Contractual Clauses. We do not sell or share your personal data for advertising, and we do not use advertising or tracking cookies (see «Cookies and Local Storage»). This site is not directed at minors and we do not knowingly collect data from children under 13; if you believe a minor has sent us their data, contact us and we will delete it. If you reside in Colombia, please also see the «Personal Data Processing Policy».
In compliance with Law 1581 of 2012 and Decree 1377 of 2013 (compiled in Decree 1074 of 2015): · Controller: Juan David Rivera («David Rivera Art»). Contact channel: legal@davidriveraart.com. · Purposes: managing your account and purchases (payment, production, shipping, guarantees and customer service); sending you the newsletter, only if you authorized it through double opt-in; complying with legal, accounting and tax obligations; and preventing fraud and protecting the security of the site. · Authorization: when you create an account or complete a purchase you tick the box by which you authorize the processing of your data for these purposes, and we keep a record of that authorization. We do not process sensitive data or data of minors. · Your rights (art. 8): to know, update and rectify your data; to request proof of the authorization granted; to be informed about how your data has been used; to file complaints with the Superintendencia de Industria y Comercio (SIC); to revoke the authorization and/or request the deletion of your data, unless there is a legal or contractual duty to keep it; and to access it free of charge. · Procedure: send your request to legal@davidriveraart.com stating your name, the associated email and what you are requesting. Inquiries are answered within a maximum of ten (10) business days and claims within a maximum of fifteen (15) business days; if that is not possible, we will inform you of the reasons and the new date (up to five and eight additional business days, respectively). · International transmission: some processors (see «Privacy Policy») are located outside Colombia, mainly in the United States and the European Union; we transmit data to them only for the purposes described and under agreements requiring an adequate level of protection. · Effective date: this policy is in force from September 27, 2026. We keep data for as long as it is needed for the purposes described and to comply with legal obligations.
If you are in the EU/UK (GDPR): you have the right of access, rectification, erasure, restriction, portability and objection, and the right to lodge a complaint with your local supervisory authority. If you are a California resident (CCPA/CPRA): you have the right to know, correct and delete the personal information we hold about you, and the right to non-discrimination for exercising these rights; we do not sell or share personal information as defined by the CCPA. If you reside in Colombia, your rights and how to exercise them are set out in the «Personal Data Processing Policy». You can delete your account and personal data yourself at any time from Account → Settings → Delete Account (purchase records are retained in anonymized form as required by tax law). For any other request, write to legal@davidriveraart.com — we respond within 30 days (GDPR) or 45 days (CCPA).
All images and artworks displayed on this site are the intellectual property of Juan David Rivera. Total or partial reproduction without written consent from the artist is prohibited. Purchasing a physical work or print transfers ownership of that copy only, not the underlying copyright.
We may update these terms and policies to reflect legal or service changes. We will always publish the current version on this page with its update date; if a change is material and you have an account, we will notify you by email. Each order is governed by the version in force at the time of purchase.
For legal inquiries, privacy requests, or consumer claims, write to legal@davidriveraart.com.